1. Information We Collect

• Name, phone number, email address
• Prescription images (if uploaded)
• Order history and addresses
• Device info, IP address, browser type

2. How We Use Your Data

• To process your orders and deliver medicines
• To send cashback and order updates via SMS/WhatsApp
• To show personalized offers and recommendations
• To improve our services and prevent fraud

3. Cancellations and Refunds

Membership:

Medisaver Healthcare Solution believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy: Cancellations will be considered only if the request is made within Not Applicable of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them. Medisaver Healthcare Solution does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good. In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within Not Applicable of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within Not Applicable of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision. In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the Medisaver Healthcare Solution, it’ll take Not Applicable for the refund to be processed to the end customer.

4. Data Sharing

We share your data only with:

• Licensed partner pharmacies for order fulfillment
• Payment gateways (encrypted)
• Delivery partners (name, phone, address only)

We never sell your data to third parties.

5. Prescription Privacy

Uploaded prescriptions are encrypted and deleted after 30 days or order completion, whichever is earlier.

6. Your Rights

• Access, update, or delete your data anytime
• Opt out of promotional SMS/email
• Request complete data deletion (email us)

7. Security

We use bank-level SSL encryption and follow PCI-DSS standards. Your data is safe with us.

8. Contact

For any privacy concerns:
Email: privacy@medisaver.in